Here we have the best Customer Quotes from famous authors such as Michael Dell, Emily Weiss, Kin Hubbard, Mindy Grossman, Chris Gronkowski. Find the perfect quotation from our collection.
If there is one positive takeaway from the collapse of Mt.Gox, it is the willingness of a new generation of Bitcoin companies to work together to ensure the future of Bitcoin and the security of customer funds.
It was our belief we should have a customer base and that the catwalk was actually supporting and increasing the business.
We’ve had to be innovative, in terms of reaching the customer, and that’s all been about making it an experiential shopping environment.
People ask me, ‘What keeps you up at night?’ It’s delivering a personal experience to every Neiman Marcus customer. It’s the hardest thing we do.
People will buy anything that is ‘one to a customer.’
After seven extraordinary and fulfilling years, during which we have transformed TalkTalk’s customer experience and laid the foundations for long-term growth, I’ve decided it’s time for me to start handing over the reins at TalkTalk and focus more on my activities in public service.
We have a relationship with our customer, and that relationship translates into sales.
I mean, at the simplest level, my entire background was in marketing, which largely is about understanding a customer, being able to be intuitive, being able to be empathetic.
If you make the customer a promise… make sure you deliver it.
Customer discovery is the process of translating a founder‘s vision for the company into hypotheses about each component of the business model and creating a set of experiments to test each hypothesis.
From the store windows, the store touch-points, the website, social media, or a magazine, it has to be one pure customer experience, not just to gain market share but to gain mind share.
Businesses that make consumer privacy a point of competitive differentiation will enjoy greater customer loyalty.
When a customer is really not happy, it’s a very unpleasant experience.
The simple act of saying ‘thank you‘ is a demonstration of gratitude in response to an experience that was meaningful to a customer or citizen.
Your typical business just measures the metrics that have to do with the profitability of the business one way or another. But you can have metrics that measure employee happiness and the morale. You can also do direct customer surveys; you can track it over time. You can do supplier satisfaction scores as well.
Gox was a pattern of poor operations, poor customer service, poor PR. You can’t just take bitcoin and hide.
At the end of the day, I want to create collections that, although I am inspired by very creative women, I want my customer to walk away with a silhouette that she doesn’t even know what collection it comes from. That it just lasts in her wardrobe and makes her feel strong and confident and hopefully happy.
The PC business is not about price, it’s about value, or what you can give the customer for his or her money.
A social contract is the way out of this dilemma for corporations that want to lead in the 21st century by showing consumers how seriously they take customer loyalty and goodwill.
Facebook, Twitter and Google have all opened offices in Brazil, recognizing the importance of localizing their products and customer service efforts.
I’m a creative guy, a designer, a customer.
I am excited to be working with the dedicated Four Seasons board and leadership team to build upon their reputation for industry-leading customer experiences while seeking out innovative ways to leverage technology that will help spur additional growth.
Targeted marketing delivers a lower customer acquisition cost and gets you to profitable growth faster. The goal is to quickly identify the costs associated with acquiring your most profitable segment of customers and the incremental value – if any – of going beyond your core.
With the emergence of the Internet, it has become possible for creative and bold people with focus and determination to establish businesses in some of our remotest communities. But these will not work if they do not have reliable transport routes responding to the impatient modern customer.
I’m looking for best practices constantly. Apple has beautiful design, beautiful product, incredibly functional. But mostly it’s about picking product, getting behind it, marketing it and introducing it to a customer. What they’ve done just inspires me.
We always talk about how you have to build a brand from the inside out, not the outside in. Brands are not wrappers. Brands are based on the values of the founders, and then they spread to the people who work for the company, and then that psychological contract is spread to the customer.
You want to make sure this particular car is going to please the customer and then you’re going to be rewarded with something that is going to please the shareholder.
Customers are a great way to finance a business for many reasons. First, customer financing is typically non dilutive. They want something from you other than equity in your business. Customers also help you fit your product to the market. And customers will help debug and improve the quality of the product.
You can be a great researcher, and you can think you have great ideas, but until you’re forced to talk to a potential customer, you never really know.
There are hundreds of competitors in the direct marketing of computers. We have been very successful because of quality, price, service and the way we treat the customer.
I never looked at ECW as wrestling. I always considered it more of a theology. I don’t know whether I had or didn’t have a messianic complex during that time. But I bought into the movement as much as, if not more than, anybody else. If I sold anyone on the religion of extreme, I was its number-one customer.
It’s an amazing feeling when I have a customer who tries a leg on and is able to go snowboarding for the first time.
I like my customer to be fierce.
A satisfied customer is the best business strategy of all.
The customer reaction to Dell going private has been a lot more positive than I would have ever imagined. Customers see it as – ‘You don’t have to be distracted. Now you can totally focus on your business.’ So they see it as a positive.
Whether you’re an opera singer, a legislator or customer service operator, there is a way that we can find common ground with our audience – be they young or old, Democrats or Republicans, rich or poor, religious or secular.
I think if companies start reinventing themselves and focus on the customer experience more, they will win out in the end.
When you think of customer research, chances are you think of surveys. Used alongside other strategies, they can be an important way to learn more about your customer’s needs, wants and habits.
I am concerned about any attrition in customer traffic at Starbucks, but I don’t want to use the economy, commodity prices or consumer confidence as an excuse. We must maintain a value proposition to our customers as well as differentiate the Starbucks Experience. That is the key.
The luxury customer is increasingly global and increasingly mobile. Their brand journey is not linear. They might browse online and purchase in store, or vice versa.
There must be more rigorous enforcement of rules promoting transparency in the international banking and financial systems, especially more stringent KYC rules on customer identity, source of wealth, and even country of origin.
As an Old Navy style attendant, I’m all about upgrading your bare basics and presenting them to your customer as basics you need to have in your wardrobe.
Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.
All of my employees have passion, the philosophy of caring about the customer as an individual customer.
Being a ‘monopoly‘ is not illegal, nor is trying to best one’s competitors through lower prices, better customer service, greater efficiency, or more rapid innovation.
I think I’ve done a good job in the industry from the standpoint of employee morale and customer satisfaction, and as an innovative thinker in tech.
Sam Walton’s values are: treat the customer right, take care of your people, be honest in your dealings, pass savings along to the customer, keep things simple, think small, control costs and continuously improve operations.
When the kids were young, they just wanted to be around us. We were units of comfort and support. As they get older, we work the turnstile, helping the exasperated customer pass whatever temporary obstacle is keeping them from their next exciting thing. Now we’re the ones who just like having them in the room.
I think the reason that we do things the way we do is because we respect the customer. And I don’t look at what we do as anything less than any other brand.
The definition of an ‘operating system‘ is bound to evolve with customer demands and technological possibilities.
One should always try to do the best you possibly can. I’m not in a race to the finish line – I won’t put anything out until it’s completely ready. You want to keep it special and unique for the customer.
I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way. I want you to know that we take full responsibility, and we will work to make it right. It’s never too late to do the right thing.
The best form of customer service is self service. Constantly empower customers to get their own answers themselves.
The best American manufacturers customize products to meet customer needs, reduce the time required to make them and constantly improve their design.
My dream customer is every celebrity that’s on the red carpet, everybody at the Met Gala, and on top of that, just everybody and anybody. I would dress everybody.
Amazon has done something for all of retail, which is resetting the customer expectations about how quickly and easily you can get things.
We have tacos and burritos and things that sound Mexican. But to me, it’s about great-tasting food in an atmosphere sympathetic to the food, prepared freshly and served to the customer in a way that’s customizable.
If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.
As retail goes through a fundamental shift into the digital world, I believe Ocado’s model and the high standards of customer service it provides will see it emerge as a powerful online player.
When you look at the truck market in North America, you have to understand the customer, and that’s one of the things I think General Motors does really well. There’s a big population that buys our trucks. It’s their life – or it’s their livelihood. Not their lifestyle, their livelihood. It’s a work truck.
Companies and their brands need to reach out and speak directly to consumers, to honor their values, and to form meaningful relationships with them. They must become architects of community, consistently demonstrating the values that their customer community expects in exchange for their loyalty and purchases.
The customer doing something innovative is not interested in the size of your company but in whether you understand what he does.
You have to understand who your customer is and her motivations and marry it to what’s happening in the outside world.
Customer satisfaction has always been the number one goal for retailers, and in the future, customers will be more empowered than ever to drive the change they want, as they get more control over their shopping experience.
CEOs must embrace the role of serving as the public face of the company to their customer community and the marketplace at large.
The big exchanges that hold customer deposits are a big target for hackers, and unfortunately, most bitcoin exchanges store user funds.
You work around a body and adapt the clothes to your own customer, and this is the interesting part. This is why the haute couture exists: because in ready-to-wear, you have not too much fitting.
Information technology departments must spend enormous amounts of time and money worrying about integrating big computer systems with billions of pieces of customer data.
You’re thinking about a dish, you’re thinking about an ingredient, and in many ways, you end up becoming a naked chef in front of the customer, because what you put on the plate is you. It’s who you are and where you’ve been.
The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different.
I think AMD is at our best when we’re working with a customer and allowing them to do something they couldn’t do before.
A number of former Wells Fargo employees have described their work environment characterized by intense pressure to meet aggressive and unrealistic sales goals. In a 2010 letter to shareholders, Mr. Stumpf wrote that Wells Fargo’s goal was eight products per customer because eight rhymed with great.
The ISS operates as the ‘anchor customer’ in low earth orbit to support new commercial space services, including delivery of cargo and, before long, crew transportation services.
The Emilia Wickstead customer is a sophisticated, accomplished woman who expresses her femininity and style through the way she dresses. She appreciates classic with a twist, yet luxurious and high quality clothing that make her feel confident, elegant, and ultimately chic.
I’m Icelandic, from this small country where there was very limited access to fashion when I was growing up, and so, for me, it’s really important to have a product that’s relevant for this global customer.
I will work to ensure Duke Energy is positioned to continue its track record of outstanding customer service and operational and financial excellence.
So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services.
Our business is about technology, yes. But it’s also about operations and customer relationships.
I talked about 12 to 18 months, and that’s about reaffirming our foundation for sustained growth: getting the discipline back, getting the basics right, getting the customer focus back… so by the end of next year, I hope most of that’s in place.
If the asset solves a real problem for a real customer, then there’ll be value in the asset.
We all have jobs in our lives that we must get done. We reach out and bring products into our lives to get these jobs done. Marketing is all about asking, ‘What job is the customer trying to accomplish?’
When a customer enters my store, forget me. He is king.
I’ve been a customer of the top venture capital firms, so I know exactly what they do and don’t do.
The business model is both the starting point and the scorecard for Customer Development progress.
Usually all I care about is how elegant or over-the-top the pieces are, it’s nice to really get to understand what the customer wants and needs as opposed to just focusing on the aesthetic.
The customer is a remarkably selfish person: He takes the relationship to where the execution is in his favor.
We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.
An American customer can book in English all over the world, but also, somebody from Japan or China can book in their own language everywhere. We translate all of our content into these languages, and that’s quite unique. We service our direct customers – the innkeepers – as well in their own language.
Lumileds is a highly successful supplier of lighting components to the general illumination, automotive, and consumer electronics markets, with a strong customer base.
‘Fine dining.’ I’d love to know who coined the term and whether they meant it to be as offputting as it is. The words evoke an idea of phoney refinement, of needless flummery, snooty waiters, and an atmosphere designed to intimidate the customer.
Traditional local advertising is not what retailers want. They want not just for you to see an ad – they want you to come into the store, to be a repeat customer and to spread the word.
I told myself that I would not come back to women’s fashion until I felt I had something new to say. I feel that fashion has become too serious and that the actual customer’s needs have not really been addressed. Fashion needs to make one happy. It is a luxury and should enhance one’s quality of life.
When you build a product, you make a lot of assumptions about the state of the art of technology, the best business practices, and potential customer usage/behavior.
The first person a customer speaks with has the greatest impact on that customer’s impression of Safeway.
Quality that significantly exceeds the customer’s expectations doesn’t seem to pay off. This ‘delight the customer’ stuff isn’t rewarding. One has to be careful about delighting customers too often, because it sort of reshapes customer expectations.
As part of KPMG, Cynergy’s people and processes can help clients leverage digital and mobile technologies to transform existing customer engagement and employee mobile enablement into seamless experiences for end users across multiple platforms and devices.
For what we want to accomplish in the future, we have to be able to view everything from the eyes of the customer.
Repositioning a brand is never easy and rarely without pain. I believe the Urban brand is making the necessary changes that will allow it to more fully engage its traditional customer and return to solid profitability.
I think we need to communicate more effectively how we treat you with respect and dignity as a customer.
Once, Naseeruddin Shah told me that the wafer shop was the best acting school that I could have attended. And I completely agree. I observed every customer very minutely and picked up some quirk or the other. Later, I used those experiences while playing different characters.
Our new attitude is how can we put you in front of our customer.
When a customer sits inside the car, then they have to have the feeling that it’s an Audi – whether it’s the leatherwork or the bodywork. All these things must be typically Audi.
Overall, while the Rovi entertainment store is a nice stand-alone offering, more importantly, however, it is also a part of our total customer solution, fitting in now with our data and TotalGuide offerings.
As a young analyst just out of Stanford business school in the 1960s, I got to really understand what growth was about. Back then, you had to ask a customer to pay some money. That was the most important thing in getting a company off the ground.
Our customer base is not necessarily a leader, an early adopter.
Rural technology is moving from kind of the back office to where everything, every company – sales, marketing, customer acquisition, new product development, media – all industries are becoming technology industries. And it’s not information technology: it’s business technology.
Whether you live in a big city or a small town, a call placed by a loved one, friend, or customer should go through.
New Hampshire state government is a big customer for prescription drug companies. Just as businesses do, we should take advantage of the bargaining power we have as a big customer.
You should not build your customer service system on the premise that your organisation will never question the whims of your clients.
Your customers are the lifeblood of your business. Their needs and wants impact every aspect of your business, from product development to content marketing to sales to customer service.
I am enormously proud of how we have transformed the TalkTalk customer experience.
What’s crucial in a High Street store is a compelling reason for people to shop there. Shops must offer excellent customer service – and ‘theatre‘ is a must.
I found it very helpful not to do the venture round. Instead, I started with very little money, a few thousand dollars, and I did every job myself. I was the first photographer. I was the first customer service rep. I was the first online marketing person.
Usually, what I recommend to entrepreneurs is to focus on telling the problem first, about the customer or the person who has that problem.
Every customer wants to run on all the clouds.
Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff.
When we have a corporation, we must know what the customer wants, what the customers needs. Also, the politician must know what the people want, what the people need.
During the early stages of Zoom, I personally emailed every customer who canceled our service.
Let’s hold insurance companies accountable the right way by making them put their whole customer base on the line.
If you stay very focused on customers and customer success, people pay attention to that – and in turn, they also want that same type of success.
I think private school is much better at customer service and making the parents feel better, especially in Los Angeles. It’s almost like a spa for the parents where you drop your kids off, where they give you a beautifully baked thing and let the parents write their own newsletter about global warming.
Our typical customer is a local guy who needs the money to get by for the week.
I understand that some people are angry about taxi services. A taxi fare hike should be accompanied by better customer service.
The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.
Just about any growth company is going to need smart salespeople, account and project managers, business development, marketing, operations, customer service, content creation, communications, analytics, and social media.
There is one other business where the customer is always wrong and that’s the media.
The Value Proposition Canvas functions like a plug-in to the Business Model Canvas and zooms into the value proposition and customer segment to describe the interactions between customers and product more explicitly and in more detail.
As the owner, you have to look into the mind of the customer and see and feel how their relationship to your product works – not just that the product works.
We need to reengineer companies to focus on figuring out who the customer is, what’s the market and what kind of product you should build.
Our ability to create that one-on-one engagement with a customer is a point of differentiation and a strategic advantage for us.
I have no issue with raising minimum wage, but then the customer can’t say to us, ‘Why are you raising your prices?’
There is always going to be that luxury customer out there. I have clients who buy $10,000 dresses and clients who buy $60 dresses. It’s not so much about the money. Design is a mentality.
On Amazon, you find retailers that want Amazon to do part of their services. Those, you don’t find to the same degree on Google Shopping. On Google Shopping, you find sort of the bigger brands, those who want to have the customer relationship themselves – the data, the payment details, the search patterns.
My view of AMD is that we have a tremendous set of technology assets, people, capability, customer relationships. We’re not going to define ourselves in somebody else’s shadow.
If firms were made to hire according to quotas, it might optimize the percentage of women in the industry, but that doesn’t necessarily translate into more quality products for the customer.
We never want to hear the customer say, ‘You have nice sunglasses, but I can’t find jeans in my size.’
During the early stages of an industry, when the functionality and reliability of a product isn’t yet adequate to meet customer’s needs, a proprietary solution is almost always the right solution – because it allows you to knit all the pieces together in an optimized way.
What I disliked most about working as a shop assistant wasn’t the occasional snooty customer or the shop or the hours, but the way people reacted when I told them I was a shop assistant – their automatic assumption that I didn’t enjoy it.
I worry all the time that we’re going to screw up a customer’s offer.
Over the years, I have found a way to use this business and this platform to talk with people about important issues. To the degree you can bring a sense of purpose to what you do, it makes the relationship with the customer that much more meaningful and purposeful.
There’s one thing a CEO should always keep at the front of their mind, and that’s customer needs.
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
My definition of ‘innovative’ is providing value to the customer.
When our customer leaves Urban Outfitters, the Main Line is the type of place where more of them go than don’t.
Customer loyalty comes from consistent experience. They learn to count on you.
Pre-Internet, maybe it took six months for a fashion message to get across to a customer base. Fashion messages are now being sent out overnight, simultaneously, to every market in the world.
Our line of business structure has served us very well in the past, when customer segments and product requirements were very distinct.
At URBN, we see ourselves as customer specialists, a collection of brands, each one specializing in one particular customer group, a particular lifestyle or a life stage. We offer her things she wants in environments that inspire her. We talk to her and listen to her ideas and opinions.
We looked at the customer segment that we want to go after, the Millennials, which everybody wants to go after. They are not buying linear TV.
Discovering your purpose doesn’t have to be complicated. Look at what you do and why you do it. Is it to support your family? That’s your purpose. Is it to make a difference in your customer’s life? That’s your purpose.
The customer is always right: ‘It’s my money. You have to listen to me’.
It is so much easier to be nice, to be respectful, to put yourself in your customers’ shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.
We are putting a lot of investments behind building customer loyalty. We need to make sure we keep investing in the right tech that will help customers. If we keep doing that well, we will keep progressing.
We give great value for our franchisees: They can build a store for well under $200,000. And we have extremely simple operating systems. The preparation is mostly done in front of the customer. That simplicity is really what attracts our Subway franchise. You see it, and you can do it.
I worked in the warehouse, and I would pick up orders. I would go to the computer screen, print off the order from a customer and then it would have where all the stuff was located in the warehouse. I’d go get a big gray cart, and you had to fill up these bins with all the parts. And it wasn’t air-conditioned in there.
I do have very high customer service standards – I’d send back sushi because it’s too fishy.
At IMVU, the cost of customer acquisition through our five-dollar-a-day AdWords campaign was less than twenty-five cents. Our revenue from those same customers was more than a dollar.
We are putting the customer at the center of everything we do and are directing our resources towards those innovations and investments that will strengthen our ability to deliver a better McDonald‘s experience over time.
Each customer has unique deployment needs, and as a result, CIOs value the flexibility that our hybrid cloud offerings provide.
I think of my customer as a woman who wants to look beautiful and be able to walk.
In the case of maternal health care, you look at, well naturally, it’s the mother who’s the customer, who makes the decisions. But in truth, the mother in many areas, in certain parts of India, the mother has very little decision-making power at all. The real decision-maker is the mother-in-law.
I did everything in my power to give my brokers brand identity and clout in the market. I saw my job as parent to build them up and if I took care of them, then they would take care of their customer.
Power is winning the battle over who owns the customer: the brand or the retailer.
It’s easy for me to see how a business proposition is going to play out, or who our next-generation competitors are, from taking this data point from this customer and another data point from another customer… and jump to Z.
Great customer service does not come by chance. It is the result of training and ensuring there are enough assistants to serve the customers.
Whereas most technologies tend to automate workers on the periphery doing menial tasks, blockchains automate away the center. Instead of putting the taxi driver out of a job, blockchain puts Uber out of a job and lets the taxi drivers work with the customer directly.
What the customer demands is last year‘s model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.
A true entrepreneurial enterprise begins with a big idea – a unique way to solve a customer’s problem. Your customer, after all, is the only justification for creating a company in the first place. Without a big, transformational idea, you can’t produce a great result for your customer.
As a former entrepreneur I know you have to listen to the customer to solve problems, and I’m looking forward to meeting with Hoosiers across the state about solutions that will put Indiana and our country first.
The Kitchen was a really great concept; it just wasn’t at the price point that made it accessible to people. People could visit occasionally, and some people were coming regularly. It just wasn’t a novel concept for every customer.
Accenture Interactive is working with many of the world’s leading brands to transform the customer experience.
The most common way customer financing is done is you sell the customer on the product before you’ve built it or before you’ve finished it. The customer puts up the money to build the product or finish the product and becomes your first customer. Usually the customer simply wants the product and nothing more.
Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you’re marketing your firm to new customers, you better be able to provide them service when they do business with you.
In the bubble that was dot-com 1.0 emerged Google, Amazon, and some of the most valuable companies on the planet. They were successful because they focused on their customer; they focused on revolutionary products.
In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance… you thrive on that.
You can’t just tell your team, ‘Think long term.’ It doesn’t work that way. When you are starting out, you have to always think about trying to build something of value for the customer: something they can use all the time, something of use.
Fundly is at the dynamic intersection of high-growth technology startups, social entrepreneurship, and the exploding world of social media. Kapor Capital is proud to back this passionate team, their product, and Fundly’s impressive customer base.
I do not work for the shareholder, to be honest. I work for the customer.
It’s not about me, it’s about you, the customer. And if I am effective in making what I do about you, and I can enhance you and elevate you, you will support me forever.
St. Louis is a customer- and partner-rich environment for any financial tech startup.
Strong focus on customer experience coupled with strategic investments in proprietary technology has helped us maintain a high net promoter score while empowering our hotel partners.
Knowing your customer inside and out is mission-critical, and it takes time. It’s impossible to hit on the insights that will ultimately decide your company’s fate without putting them to the test – literally – even if that takes longer than you’d have liked.
Although I have never worked in a community bank, I have been a customer, and I know from personal experience the special skills that these institutions bring to their customers.
By putting the employee first, the customer effectively comes first by default, and in the end, the shareholder comes first by default as well.
Yahoo is a global technology company that provides personalized products and services, including search, advertising, content, and communications in more than 45 languages in 60 countries. As a pioneer of the World Wide Web, we enjoy some of the longest-lasting customer relationships on the Web.
The golden rule for every business man is this: ‘Put yourself in your customer’s place.’
Instead of telling a story about how great your brand is, try telling a story that shows you completely understand and empathize with your customer and their life.
I’m a capitalist by conviction and profession. I believe the best economic system is one that rewards entrepreneurship and risk-taking, maximizes customer choice, uses markets to allocate scarce resources and minimizes the regulatory burden on business.
When you are Uber, what we care about is the customer experience of getting somebody safely, cheaply, efficiently and reliably from where they are to where they want to go.
It’s so important that we tell customers what’s going on as best as we can. And we’re trying to do that. We don’t often know ourselves, for so many different factors, but reliability, flexibility, and information are the three critical customer service orientations.
If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.
Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Today, fashion shows are now blogged and broadcast all over the world via social media. By the time the merchandise ships many months later, the newness and excitement has worn off, and in many cases, the customer has moved on.
As a brand marketer, I’m a big believer in ‘branding the customer experience,’ not just selling the service.
As an entrepreneur, I’ve learned how crucial it is to be able to call a spade a spade and avoid falling in love with a particular strategy or product. Instead, you need to let the customer tell you what she needs – and to change her as she changes.
Just as we are enhancing the customer side of our marketplace, we are also looking for ways to increase our contributor expense.
The primary goal of IoT is to solve business problems, not to deliver a cool project or new technology. Focus on a business-relevant problem, and work with your customer to solve it.
